Just now, as the Director of United Airlines, I find myself reflecting on the tremendous progress we’ve made and the challenges we’ve overcome. The aviation industry is constantly evolving, and at United, we remain committed to leading that evolution with innovation, sustainability, and an unwavering dedication to our customers and employees.
Over the past year, we’ve expanded our route network, invested in next-generation aircraft, and enhanced the travel experience with new digital tools and upgraded onboard services. But beyond infrastructure, our mission is deeply rooted in connecting people and uniting the world. Every decision we make—from fleet upgrades to customer service improvements—is driven by our desire to serve communities better and to remain a global leader in safe, efficient, and responsible air travel.
Our sustainability goals remain front and center. With our investment in sustainable aviation fuel (SAF) and partnerships aimed at reducing emissions, we are not just preparing for the future—we are helping shape it. We’ve also made strong strides in diversity, equity, and inclusion, with new programs to support underrepresented groups across our workforce and leadership.
As we move forward, our focus is clear: we will continue investing in technology, improving operational reliability, and creating a more personalized travel experience. We know that the trust of our customers and the dedication of our employees are our most valuable assets.
The skies ahead are filled with opportunity, and I am proud to lead a team that’s not only meeting today’s demands but also boldly preparing for tomorrow. United is not just an airline—we are a symbol of resilience, progress, and unity. And I’m honored to play a role in steering us f
orward.